Complaints Channel
At Patek Estates — PES Tangible Assets SL, we are committed to providing a high standard of service and ensuring that our clients and collaborators feel heard and respected. If you are dissatisfied with any aspect of our service, we encourage you to contact us so we can resolve the matter promptly and fairly.
How to Submit a Complaint
You may submit a complaint through any of the following methods:
Email:
info@patekestates.com
Postal Mail:
Patek Estates — PES Tangible Assets SL
Urbanización Matas Verdes, 2E
29688 Estepona
Málaga, Spain
Phone:
+34 604 45 48 10
(Please note: complaints submitted by phone must be followed up in writing.)
What to Include
To help us handle your complaint efficiently, please include the following:
Your full name and contact details
Property reference or transaction details (if applicable)
A clear description of the issue
Any relevant documents or evidence
Your preferred method of response (email or postal mail)
Response Time
We aim to:
Acknowledge your complaint within 3 working days
Provide a formal response within 10 working days
If more time is needed (for complex cases), we will inform you and provide regular updates
Escalation
If you are not satisfied with our response, you may escalate your complaint to a relevant consumer protection body or property ombudsman in Spain.
You may also file a formal complaint with:
Oficina Municipal de Información al Consumidor (OMIC) in Estepona, or
Dirección General de Consumo — Junta de Andalucía
Confidentiality
All complaints are handled confidentially in line with our data protection obligations under the GDPR and Spanish legislation.
We take every complaint seriously and use it as an opportunity to improve our service. Thank you for helping us do better.
